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Refund Policy

At ThemesPluginHub.com, we strive for transparency. Because we deal with digital assets, we maintain a strict yet fair refund policy.

Digital Product Notice

Due to the nature of digital downloadable products, once a file is downloaded, it cannot be "returned." Please read the eligibility criteria below carefully.

Refund Eligibility

Refunds may be considered only if:

  • The product file is corrupt or incomplete.
  • The product does not work as described and our technical team is unable to resolve the issue.
  • The wrong product was delivered to your account.
48-Hour Window

Refund requests must be submitted within 48 hours (2 days) of the original purchase date.

Non-Refundable Cases

Refunds will not be provided if:

  • You change your mind after the purchase is completed.
  • The product is incompatible due to your specific server, hosting, or third-party conflicts.
  • You lack the technical knowledge to install or use the product.
  • You fail to read the product description or requirements before purchasing.
Processing Time

Approved refunds are processed back to the original payment method within 5–7 working days.

Need to request a refund?

Please prepare your Order ID and a detailed explanation of the issue.

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